Terms and Conditions

 

Please read these terms and conditions (“Terms”) carefully.  The Terms, together with the Privacy Policy, govern the use of this site and apply to all purchases made from this site. By using this site and/or placing orders or submitting purchase orders from this site, you accept these Terms and the Privacy Policy as binding. 

We reserve the right to amend this site, these Terms and the Privacy Policy at any time, without notice, in which case the amended Terms and Privacy Policy will apply for all orders placed after the change has been made.

Our Details

Sale of goods through this website is carried out by Lois Hazel (“us”, “we”), an Australian company with offices at 328 Napier Street, Fitzroy VIC 3065, Australia registered with the Australian Business Register with Australian Business No. 11 302 264 723.

Order Acceptance

We may refuse or not accept any order without giving reasons, at any time. Any money already received will be refunded.

Orders placed by you are irrevocable.  Receipt of any order confirmation does not signify our acceptance of your order, nor create any binding purchase contract.  We may at any time after receipt of your order accept or decline your order for any reason or make part delivery of any multiple item orders.

Return & Exchange

We accept returns (excluding final sale items) on items which are not worn, altered, washed or damaged. All tags must remain in place. Please try on your purchases for size and fit in a clean indoor environment and take care to ensure clothing does not make contact with any makeup. We can not accept any returned items that have been marked or damaged. 

If you would like to exchange or return a product for any reason, contact us within 48 hours of receiving your order. Email your return request to hello@loishazel.com. The item must be posted to us within 7 days from your initial receipt of the order.

Any returns posted after being in your possession for longer than 7 days will not be accepted.

We advise customers to send returns by a registered form of Australia Post (Registered Post or Express Post) or recognised courier and keep your ‘Tracking Number’. We cannot be held responsible for goods that are lost or damaged in transit. All postal costs for returned goods are payable by the customer and will be reimbursed by Lois Hazel only in the case of damaged, faulty or incorrectly supplied goods.

Once returned items have been received they will undergo quality review and when cleared, you will either be sent your new items (for exchange) and charged/refunded the subsequent amount if items differ in price, or refunded the full amount to the credit card used to make the original purchase.

We thoroughly check all items to ensure they are in perfect condition before shipped, and each garment is packed carefully. However, we advise customers to check garments thoroughly upon receipt, before removing any attached tags and before disposing of any original packaging. Any claim for damage to items received or shortage in shipment must be notified to Lois Hazel via email within 48 hours of receiving goods; claims after this period will be rejected.

Please post all returns, carefully folded and securely packaged to:

LOIS HAZEL : warehouse 1 / Factory 2, 33-37 Stewart Street, Brunswick, 3056, VIC, Australia 

Availability of Products

All orders for products are subject to availability and in this regard, in the event of supply difficulties or because products are no longer in stock, we reserve the right to give you information about substitute products which you can order. If you do not wish to order the substitute products we will reimburse any monies that you may have paid.

Use of Our Website

By using this website and/or by placing any order through it, you undertake:

a)    To use the website exclusively to make legitimate enquiries or orders.

b)    Not to make any speculative, false or fraudulent orders. If we are reasonably of the opinion that such an order has been made we shall be entitled to cancel the order and inform the relevant authorities.

c)    To provide correct and accurate e-mail, postal and/or other contact details to us and acknowledge that we may use these details to contact you in the event that this should prove necessary (see our Data Protection Policies).

If you do not give us all of the information that we need, we may not be able to complete your order. By placing an order through the website, you warrant that you are at least 18 years old and are legally capable of entering into binding contracts.

No Resale

This site is a seller to final end user customers. Goods are not to be purchased for resale in any form.

Liability

We are not liable for any loss or damage caused by this website or any website linked to or from this website, or for any failure to accept any order or to deliver any product ordered or for late delivery of any product (other than to refund any purchase price paid to us for products not delivered). 

Delivery

Stated delivery times are estimates only.  We are not responsible for incorrectly entered delivery addresses.

Duties

Please note that some orders may incur a duty or customs charge. We are unable to advise this at the time of purchase.

All related duties and customs charges are to be paid by the customer.

Warranties

Other than as specifically identified, we make no express warranties or representations as to any product. To the maximum extent possible at law, our liability under any implied warranties is limited to repair or replacement of products sold (at our option), or if this cannot be effected, refund of the purchase price.

Pricing and Payments

Prices are subject to change without notice. All credit cards are charged in Australia Dollars and may be subject to bank fees. Prices shown on the website include VAT but do not include delivery, which is additional and as specified upon your order.

Payments are made through PayPal and Stripe. No charge will be made to your credit card until the moment we confirm the order. By clicking "Authorise payment" you are confirming that the credit card is yours or that you are the legitimate holder of it.

Intellectual Property

Intellectual property rights in all materials appearing on this site, including logos, graphics, icons, and images, text and site design and layout, are the sole property of Lois Hazel. All software used on the site is the sole property of Lois Hazel or the software supplier. You may use the content of this site only for shopping on this site or placing an order on this site and for no other purpose. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws.

Listing Errors

In the event that a product is listed at an incorrect price or with incorrect information, we may refuse or cancel any orders placed for that product, whether or not the order has been confirmed and your credit card charged. This clause is for clarification only and is not in limitation of our general rights to refuse to accept orders.

Links

This site may contain links to other third party sites on the Internet. We are not responsible for the operation of or content located on or through any such site.

Indemnity

You agree to indemnify and hold Lois Hazel, affiliates, officers, agents, employees, partners and licensors harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of Content you submit, post, transmit or otherwise make available through the website, your use of the website, your connection to the website, your violation of the Terms or other incorporated agreements or guidelines, or your violation of any rights of another.

Modifications to Our Website

Lois Hazel reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the website (or any part thereof) with or without notice. You agree that Lois Hazel shall not be liable to you or to any third party for any modification, suspension or discontinuance of the website.

Termination

You agree that Lois Hazel may, under certain circumstances and without prior notice, immediately terminate your purchase order. Cause for such termination shall include, but not be limited to, (a) breaches or violations of the Terms or other incorporated agreements or guidelines, (b) requests by law enforcement or other government agencies, (c) a request by you, (d) discontinuance or material modification to the website (or any part thereof), (e) unexpected technical or security issues or problems, (f) extended periods of inactivity, (g) engagement by you in fraudulent or illegal activities, and/or (h) non-payment of any fees owed by you in connection with the website. Further, you agree that all terminations for cause shall be made in Lois Hazel’s sole discretion and that we shall not be liable to you or any third party for any termination of your order.

Disclaimer of Warranties

You expressly understand and agree that:

Your use of the website is at your sole risk. The website is provided on an "as is" and "as available" basis. Lois Hazel and its subsidiaries, affiliates, officers, employees, agents, partners and licensors expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement.

Lois Hazel and its subsidiaries, affiliates, officers, employees, agents, partners and licensors make no warranty that (i) the website will meet your requirements; (ii) the website  will be uninterrupted, timely, secure or error-free; (iii) the results that may be obtained from the use of the website will be accurate or reliable; (iv) the quality of any products, the website, information or other material purchased or obtained by you through the website will meet your expectations; and (v) any errors in the software will be corrected.

Any material downloaded or otherwise obtained through the use of the website is accessed at your own discretion and risk, and you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.

No advice or information, whether oral or written, obtained by you from Lois Hazel or through or from the website shall create any warranty not expressly stated in these Terms.

Severability

If any of these Terms or any incorporated agreements are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.